Your procedures.
Put to work.
Agents that follow the playbook and act in your systems.
New · Replay the work from its own record Agents that work your
Agents that work your
procedures, and prove it.
Aptic is an agentic control room. Its agents follow your procedures, work in your systems, and bring in your people when judgement is needed.
Set up with you on a call — not self-serve.
Built for operations that cannot drop work: security, facilities maintenance, care, logistics, field service. Proven on a security desk; the procedures are yours.
OverwatchWork replay
Arranging coverthe likely route
Receive
Verify
Act
Close
Agent activity · illustrativeActivity at rest
17:39:12 · Work in progress02:13 · Recorded event
·Looked up the person due
look_up·Verified the site
verify×Call failed
notify↳Voice agent → Controller
Waiting for a person4m 20s · Human decision
·Following the arranging-cover playbook
Outcome recordedmap v1, as drawn
IllustrativeSynthetic example · inferred steps labelled
Procedures
Your procedures.
Ready for agents.
Turn your operating procedures into versioned playbooks. Agents read the relevant step as the work progresses, so the procedure stays connected to what they do.
Versioned, so the record shows which procedure was followed.
Cited at each step, so your team can inspect the source.
Incident capture
v4Late attendance
v7Shift start checks
v4Arranging cover
v54.1Confirm the shift4.2Reach the worker4.3Offer the cover4.4Record the outcomeCited at each step Illustrative
Integrations
Work in the systems
you already run.
Connect your procedures to the tools your team knows, with access granted per tool.
Tell us what you run ↗Integrations200+ more
Live: BigChange, Airtable, Brevo, Twilio. Other connections scoped with you.
Platform capabilities
More work done.
More control over it.
Your procedures.
Your agents.
Your rules.
Explicit tool access. A person for irreversible steps.
Agents act.
People decide.
Bring in a person when the procedure needs judgement.
Know where
the spend goes.
Usage attributed to the agent, the work and the model.
Agent to agent.
One case. One record.
Hand over the work. Keep the same case.
Actions.
With a record.
The agent, the procedure version and the outcome. There to inspect.
Platform modules
Modules for
your operation.
Configure the platform for a kind of work. Each module brings its procedures, connected tools and human hand-offs together on the same Aptic foundation.
Aptic platform
Configured with modules
Illustrative stock imageModule Live
Alarm & dispatch
Alarms, keyholder and access, intercom, and the calls that arrive at 3 a.m.
- Human dispatch
- Patrol management
- Hardware security triggers
For alarm receiving, security dispatch, facilities emergency response and out-of-hours desks.
67 s
ring to dispatched
Measured vs operator34 s
to verify the location
Measured
Illustrative stock imageModule Live
Remote workforce
Book-ons, check calls, late attendance and arranging cover, across sites.
- Check calls
- Book-ons & book-offs
- Late attendance & cover
For security guarding, facilities, care, logistics and field service — wherever shifts run across sites.
94%
closed with no human touch
Measured98%
of check calls with an outcome
Measured vs operator
Illustrative stock imageModule conceptScope with us
Telecare & care calls
Welfare check-ins, incoming alerts and nominated-contact escalation, following the agreed response procedure.
- Welfare calls
- Alarm escalation
- Nominated contacts
For telecare and care-coordination teams. Care decisions and judgement stay with qualified people.
Pilot KPIs to agree
Discuss this module Time to reach a person
Escalation acknowledged
Illustrative stock imageModule conceptScope with us
Field service
Capture a service request, check the site and asset, create the job and keep the customer updated.
- Job creation
- Engineer coordination
- Customer updates
For maintenance, engineering and service contractors working across customer sites.
Pilot KPIs to agree
Discuss this module Time to create a job
Customer updates completed
Illustrative stock imageModule conceptScope with us
Facilities helpdesk
Reactive requests, contractor coordination and service updates, kept together in one case.
- Service requests
- Contractor coordination
- Work-order follow-up
For facilities teams, property operators and multi-site service desks.
Pilot KPIs to agree
Discuss this module Time to route a request
Work orders with an outcome
Illustrative stock imageModule conceptScope with us
Incident & escalation
Capture the report, follow the response procedure and hand over to the right person with the record attached.
- Incident capture
- Escalation routing
- Case handover
For operations teams handling exceptions, incidents and out-of-hours requests.
Pilot KPIs to agree
Discuss this module Time to escalation
Outcome completeness
One platform underneath. Live-module figures come from our own security operation; adjacent module concepts need their own agreed scope and baseline. Stock photography is illustrative.
Measured from our own live security control room · 1 September – 14 October 2026. See the figures and their basis ↗
From procedure to value
Your SOPs.
Your operational knowledge.
Put to work.
The procedure says what to do. Thousands of operational records give it context: people, sites, assets and the work that came before.
Bring the relevant records into the procedure, give the agent a clear next step, and keep the action and outcome on record.
See how the record comes together ↗Your operation, connected
Thousandsof operational records
PeopleSitesAssetsPrevious work
Relevant contextYour SOPAction + recorded outcome
Less searching
Bring the relevant operational context to the step that needs it.
Consistent execution
Use a versioned procedure to guide the same kind of work.
Evidence for review
Inspect the actions and outcomes, then review the procedure with your team.
Journey replay
See how the work
reached its outcome.
Actions, hand-offs and human decisions. Follow the recorded journey from the first step to the outcome.
Journey replayProduct walkthrough
See the whole journey.
Video coming soon
Control & security
You decide what
the agents can reach.
The procedure describes the work. Access rules define the tools available to the agent. The record identifies who acted, and irreversible steps wait for a person.
An identity for every agent
Each agent works under its own registered identity.
Granted per tool
Access is explicit and revocable, through the shared tool surface.
Work you can trace
Events record the agent, the instance and the procedure version.
A person for irreversible steps
The wait, the person and the answer remain on the record.
Attributed to the work
Usage is recorded by agent, by work item and by the model that answered.
Hosted in the United Kingdom
Agents, API and database run in the UK. A data processing agreement is available on request.
ISO 42001 · in progress.
Not certified. We will say so on the day it is.
Per-tenant enforcement and the high-risk approval gate are roadmap, not shipped. Not self-serve.
Decision engine
DecisionCore
Define the question.
Keep the answer on record.
When a procedure needs a judgement, DecisionCore asks a named question with a fixed set of permitted answers. The question, procedure version and assessment stay on record.
Question specification Illustrative
- Name
is_this_a_cover_request- Permitted answers
yes · no · unclear- Playbook
arranging-cover v5- Versions
question v3 · playbook v5
No silent default
An unavailable or off-schema answer is recorded as an outcome. It is not silently accepted.
An assessment you can inspect
Every assessment carries the replay that produced it, so its inputs and result can be checked.
Usage tied to the assessment
Usage and cost are attributed to the model that actually answered.
Pricing
Start with one desk.
Measure it against your baseline.
Agree the procedure, scope and baseline before the pilot starts. Pilot credits cover the scoped work; enterprise pricing is agreed against volume.
Pilot One desk. A clear baseline.
Credits, scoped with you.
One desk, one set of procedures, measured against your own baseline before it starts.
- Credits for the pilot period, no card
- Your baseline measured and agreed in writing
- The full record: work items, traces and replays
- A named person for the duration
Set up with you on a call — not self-serve.
Enterprise Across the operation.
Priced with you.
The whole operation, across desks and sites, priced against volume.
- Volume pricing and invoicing
- Scope and access requirements agreed together
- UK hosting, with the region named in the agreement
- Onboarding and support from the people who built it
Start with one deskYour operation,
Your operation,
with agents.
Start where the pressure is. One pilot, your baseline, and the numbers agreed before it starts.
hello@applied-agentics.com ↗