The platform is the same whatever the work. A module is a desk set up for one kind of it — the procedures it follows, the calls it takes, and the numbers it is held to.
ring to dispatched
Measured vs operatorto verify the location
Measured
Alarms, keyholder and access, intercom, and the calls that arrive at 3 a.m.
For alarm receiving, security dispatch, facilities emergency response and out-of-hours desks.
See the module →closed with no human touch
Measuredof check calls with an outcome
Measured vs operator
Book-ons, check calls, late attendance and arranging cover, across sites.
For security guarding, facilities, care, logistics and field service — wherever shifts run across sites.
See the module →Measured from our own live security control room · 1 September – 14 October 2026. See the figures and their basis ↗
Start where the pressure is: a pilot on one desk, measured against your own baseline, with the numbers agreed before it starts.
